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Customer Support Specialist

2 weeks ago

Singapore Mobbin Full time

**About Mobbin**:
Our mission is to empower the world to design great digital experiences.

The Mobbin platform helps product designers, product managers and UI/UX researchers find highly-relevant references to their design problems. We are the world's most extensive app design reference library, serving over 500,000 registered users on our platform.

Founded in 2018, we've grown to over 100,000 MAUs through word of mouth and organic growth with a PLG approach. Today, Mobbin is used by most design-forward companies and startups, including Duolingo, Revolut, Headspace, Work & Co, Blinkist, and more.

Read more about who we are: Work at Mobbin

**The role**:
We are looking for an experienced Customer Support Specialist to join our team and take on the crucial role of delivering outstanding support to our valued customers. As a Customer Support Specialist, your main objective will be to provide exceptional assistance directly to our customers.

**What you'll do...**:

- Be the primary point of contact for our customers, delivering support that is both
- timely and effective.
- Serve as a liaison between customers and internal teams, addressing any product-related issues, challenges, or concerns.
- Promptly escalate issues and ensure their timely resolution.
- Manage customers' access to Mobbin.
- Handle billing and payment enquiries, and requests.
- Continuously learn and adapt to new processes and tools that enhance our product and
- service offerings.
- Undertake other related duties as necessary to contribute to team success and meet

customer needs.

**You should...**:

- Demonstrate a passion for delivering exceptional customer service.
- Display excellent written and verbal communication skills to effectively engage with diverse customers, including non-technical individuals.
- Exhibit responsibility, curiosity, a desire to learning and a strong work ethic.
- Be an independent and autonomous problem-solver, taking ownership in challenging situations and showing accountability and resilience in resolving them.
- Adhere to established processes while actively contributing to process improvement, by providing valuable feedback and suggesting better tools and methods.
- Enjoy working in a dynamic and collaborative environment.
- Have a minimum of 3 years of experience in customer service/support roles.
- [Bonus] Possess experience using Stripe.
- [Bonus] Have previous experience in startup environments.

**What we offer...**:

- Competitive salary
- Flexible work hours
- Remote work - you will choose your work schedule and location
- Opportunities for growth