Customer Service

2 weeks ago

Singapore Capital Human Resource Management Pte Ltd Full time

Career Advancement & Flexible Working Environment
13 Months AWS & Variable Bonus
5 Days work week

Our Client, in the Automotive Industry located in Central has opening for Customer Service & Fleet Ops Senior Executive.

**Responsibilities**:
SDS OPERATIONS (Transient)

Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
Oversee operations lead’s scheduling and job requirements. Lead and manage Operation Assistants’ movements, ensuring optimum performance and fairness.
Monitor and manage vehicle movement to ensure optimum business utilization.
Train and guide a team of Operations Assistants to deliver high standard of customer service.
Accountable for SDS fleet movement. Ensure all inventories are accounted for daily and/or monthly stock check.

SDS OPERATIONS (Loss-of-use)

Supervise and ensure operation staff adhere to workflow processes and operational conduct.
Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
Monitor and administer all records for loss-of-use.
Lead and guide operation staff on all day-to-day requirements.

SDS OPERATIONS (Events)

Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
Oversee and allocate required resources to ensure zero incident report as much as possible.
PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
Coordinate pre and post briefing with relevant stakeholders.
Ensure profitability for the event.
Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.

Others

Provide operational/admin support for projects/events.

**Requirements**:
Minimum 3 years customer service experience (front-facing) & supervisory roles
Minimum Diploma in Business discipline
Class 3 Driver's License
Knowledge on common make and models of vehicles will be an added advantage
Attachment of CV’s in MSWORDFORMAT

**Resumes please INCLUDE**:
Personal Particulars
Education background
Work experiences in point forms
All Reasons for leaving
Current and Expected salary
Date of availability / Notice Period

Not Specified

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