Customer Success Manager

1 week ago

Singapore Invicti Security Full time

**Currently looking for a Customer Success Manager based in Singapore to join our growing team globally**

**Why Invicti?**
- Gartner Magic Quadrant Recipient 2021 (Application Security Testing)
- Work life integration is deeply important to us - we have events, team outings, and happy hours
- Remote working in place while we continue to navigate our new normal
- Competitive compensation
- Ongoing recognition & rewards
- Have your birthday, every birthday off
- 100% Invicti paid private medical insurance for you and your dependents
- Progressive paternity leave policies - dads get a week off with their bundles of joy
- Culture that emphasizes personal and professional growth
- Company wide engagement programmes that have employees’ wellbeing at heart and our Employee Assistance Programme
- We are quite eclectic, including artists & musicians, motorbike fans and sport car racers, entrepreneurs and free spirit lovers, Michelin star Chef wannabes, semi-pro football players

**What You’ll Be Doing**
- Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Act as the voice of the customer within Invicti.
- Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do
- Retain long-term partnerships with customers by independently renewing and expanding successful customers.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conduct Quarterly Business Reviews and identify growth opportunities.
- Analyze data independently to discover insights that drive recommendations for clients.
- Track accounts to identify churn risks and work proactively to mitigate those risks.

**What We Hope To See In Your Background**
- A minimum of 2 -3 years of experience in Customer Success, Sales, Account Management, or customer-facing roles.
- Experience working with Channel Partners
- Real passion for providing top-notch account management.
- Strong presentation, meeting facilitation, and written communication skills.
- Familiarity working with customers of all sizes.
- Willingness to travel to customer locations.
- Excellent time management and organizational skills with the ability to track numerous details and initiatives.
- Desire to work in a dynamic start-up where your input is desired to help craft our offerings and how we interact with clients.

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