Outlet Manager

2 weeks ago

Raffles, Singapore NES TCM & SPA PTE. LTD. Full time

Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work
- Communicate and enforce policies and procedures
- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
- Oversee the daily operations of outlet for efficient operations
- Ensure good and prompt service to satisfy customers' needs
- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control
- Drive & exceed individual & store targets
- Provide excellent customer service
- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
- Evaluate sales and work performance of frontline staff
- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
- Guiding and training new staff members to promote internal growth

**Job Requirements**
- Good interpersonal and communication skills
- Good leadership and people management skills
- Able to manage multiple priorities in a fast-paced work environment
- Proficient in Microsoft Office software
- Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus
- Full time/permanent position
- Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

**Staff Benefits**
- Attractive salary scheme
- Meal and transport allowance provided
- Yearly performance bonus
- Medical benefit scheme
- Workers’ insurance
- Long service award
- Different types of leave benefits
- Career progression & development opportunities
- Comfortable and conducive working environment

**工作责任**
**- 管理员工休息时间表并计划和分配工作**
**- 沟通和执行政策和程序**
**- 确保所有员工都经过适当培训，并按要求获得认证，和拥有有效开展工作所需的工具和设备**
**- 监督门店的日常运营以实现高效运营**
**- 确保良好和及时的服务以满足客户的需求**
**- 确保分店符合所有权威法规，包括但不限于卫生、清洁和工作场所安全指南**
**- 确保员工遵守公司的规定，例如销售报告、现金管理和库存控制**
**- 推动并超越个人和分店目标**
**- 提供优质的客户服务**
**- 领导和监督前线员工，并以公司程序和政策进行简报会**
**- 评估一线员工的销售和工作表现**
**- 确保一线员工在服务交付、销售技巧和产品知识方面接受过良好培训**
**- 指导和培训新员工，促进内部成长**

**工作要求**
**- 良好的人际关系和沟通技巧**
**- 良好的领导能力和人员管理能力**
**- 能够在快节奏的工作环境中管理多个优先事项**
**- 精通Microsoft Office软件**
**- 专门从事销售的经理 - 零售/综合、水疗和健康行业将是一个加分项**
**- 全职/永久职位**
**- 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午**
**9 点45分至下午 6 点）**
**- 必须能够与说英语和华语的客户沟通（为说英语和华语的客户提供咨询和推荐合适的治疗**
**方法。）**

**员工福利**
**- 底薪加高佣金**
**- 提供膳食和交通津贴**
**- 年度绩效奖金**
**- 医疗福利**
**- 工人保险**
**- 长期服务奖**
**- 不同类型的休假福利**
**- 职业发展和个人发展机会**
**- 舒适和优越的工作环境**

**Job Types**: Full-time, Part-time, Permanent, Temporary

**Salary**: $2,500.00 - $8,500.00 per month

**Benefits**:

- Flexible schedule

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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