Service Delivery Manager

3 days ago


Bukit Merah, Singapore Hewlett Packard Full time

**What a Service Delivery Manager does in HP**:

- Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
- Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
- Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
- Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
- Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
- Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
- Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
- Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

**Individuals who do well in this role at HP, usually possess**:

- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.

**Preferred Certifications**
ITIL and PMP

**Knowledge & Skills**
Customer engagement

Account management

Contract management

Senior stake holder management and negotiation skills

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

**Complexity**
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

**Disclaimer**
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._
- HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices globally. _

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