Immigration Leader, Apac

**Job title - Immigration Leader, APAC**

**Job type - Full time, 40 hours per week**

**Contract type - Permanent**

**Hybrid working - After successful probation**

**About us**

K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner - an extension of our clients’ HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process.

Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries
- from financial services to global retailers.

We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be.

**If you want to know more about our people and culture visit our LinkedIn and Twitter pages #K2corporatemobility**

**The Role**

The Immigration Leader, APAC is a positive and enthusiastic team player; one confident of his/her knowledge and experienced managing direct reports, client engagements, immigration cases and contributing to the K2 culture;
As Immigration Leader you are responsible for developing and expanding the coverage and delivery of all immigration matters in line with the K2 model in your region. To advise, guide and mentor clients and colleagues in all matters of compliance pertaining to immigration. To manage and track all aspects of an assignees permit serving as the Clients/ Assignees primary point of contact. At all time lead by example, and contribute to the growth and overall performance of the department.

**Main Duties and Responsibilities**

**Location Management**:

- Take full ownership of implementing and setting up a new location;
- Identify minimum 3 partners in each location
- Review, sign and onboard the approved supplier network. Including preparation of SLA
- and data protection agreements, together with the Commercial team.
- Investigate and learn the location requirements.
- Conduct annual supplier reviews with key partners.
- Liaise with the commercial team for updates around K2 contract and compliance documentation required from the supplier network.
- Support Business Development with any services and rates required.
- Support Business Development and Account Management with any advisory required in the development of accounts.

**Account Services**:

- Partake in the implementation when on boarding new accounts. Create the account service brief for immigration services and obtain all documentation required to execute services.
- Continue to update service brief as account policies change.
- Accompany account meetings pertaining to quarterly reviews, process updates and provide quarterly account reports
- Maintain assignee database, track and report on permit renewals/cancellations.
- Maintain, update and document processes, flow charts, info sheets, questionnaires, forms etc.
- Ensure all reports are updated and sent out to the client account manager in line with Account Brief, in a timely manner, meeting deadlines
- Receive and approve invoices from suppliers pertaining to case portfolio. Ensure they are processed and filed accordingly
- Attend relevant events with government bodies keeping abreast of all location updates

**Client Services**:

- Initiate, manage and execute (when applicable) all immigration services to be delivered. This includes, but is not limited to, the following:

- Consular Services
- Visa's Permits
- Local Registrations
- Legalisations
- Provide administrative support to assignees. This includes, but is not limited to:

- Notarisations
- Translations
- Assume responsibility and accountability ensuring all services are delivered in a timely manner and in compliance with company policies and guidelines. Proactively follow up on a regular basis until full case completion and support other connected K2 global teams to ensure there is productive teamwork, which is essential for service excellence.
- Ensure all files are set up in accordance to K2 policy and ASCENT (K2 database) is completed accurately and promptly so all information is recorded in a timely manner.
- Coordinate suppliers and vendors involved in service delivery, (immigration translation, and notaries) and provide feedback to you line manager for their service reviews.
- Provide timely follow up and rem