Global Immigration Specialist

4 days ago

Singapore beBeeImmigration Full time $80,000 - $115,000
Regional Immigration Coordinator Role

The role involves overseeing immigration services across multiple jurisdictions in the APAC region.

This position requires a balance of operational oversight, stakeholder management, and compliance governance. The ideal candidate will serve as the regional bridge between clients, local offices, and central account teams, driving coordination and ensuring that delivery meets client needs, regulatory requirements, and global standards.

  • Governance & Oversight:
    • Act as the primary regional contact for immigration process governance across APAC.
    • Monitor the performance of local delivery teams and third-party providers to ensure consistency, accuracy, and compliance.
    • Track service delivery KPIs, SLAs, and quality standards across the region.
    • Ensure processes align with global standards while accounting for local nuances in APAC jurisdictions.
  • Client & Stakeholder Management:
    • Partner with global and regional account teams to support client immigration programs within APAC.
    • Provide clients with regional updates on policy changes, risks, and emerging trends.
    • Coordinate escalations and resolve complex service delivery issues with local offices or providers.
  • Compliance & Risk Management:
    • Stay up-to-date with regional immigration regulations, ensuring local offices maintain compliance and advising clients on potential risks.
    • Review governance reports, identify gaps, and implement corrective actions with local teams.
    • Support audits and compliance reviews across APAC delivery offices.
  • Process Improvement & Standardization:
    • Drive operational excellence initiatives across APAC, focusing on efficiency, automation, and consistency.
    • Support the implementation and adoption of global technology platforms for immigration case management.
    • Share best practices across local offices to strengthen service delivery.
    • Support the ongoing development and improvement of data analysis, dashboards, and other analytics.
  • Collaboration & Leadership:
    • Coordinate closely with global governance teams to ensure APAC delivery is aligned with global immigration strategy.
    • Provide guidance and training to local delivery teams on process adherence and client expectations.
    • Support global and regional leadership with reporting, metrics, and governance dashboards.

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