Revenue Management

**Job no**: 519781

**Brand**: FCM

**Work type**: Full time

**Location**: Singapore

**Categories**: Corporate & Group Travel

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

**About the Opportunity**

As a Revenue Management - Content Analyst, you are responsible for delivering the most optimal content and products for our customers, acting as an owner of our fares warehouse for their markets. They will know exactly what we currently have, what is missing and what we need to be negotiating for from our partners. This role interacts with all key verticals (Air, Hotel, Rail, Car Rental among others).

**Key duties and responsibilities**
- Owning the content available to us, being aware of what is available for sale at all times.
- Track the current performance of our brand, suppliers, routes, and customer, and drive initiatives with the various teams where there are opportunities to improve that content and maximise income opportunities.
- Supporting the FCM brand with regular performance analysis and insights, bringing opportunities to improve our content offering and margin opportunities.
- Model income and ROI opportunities for all initiatives to ensure they move the needle.
- Periodically audit fares and deals available to our brand, reviewing the impact of changes and proactively suggesting actions which will improve our margins sustainably.
- Be the voice of Supply with your portfolio, supporting market leaders and other stakeholders with opportunities, fares awareness, governance, and anything else where your expertise could drive strong income.
- Support structural projects where available, such as the implementation of NDC in our content strategy, or how we can leverage insights from Customer RouteDeals.
- Coordinate actions with other teams and track KPI improvements.

**You will have**:

- Minimum 3 years’ relevant experience.
- Clear understanding of all elements of content: price, restrictions, & eligibility terms.
- Strong analytical mindset, able to make sense of complex data to isolate the key trends and make the complex sound simple.
- Strong skills in organisation, communication, and data analysis and reporting.
- Ability to understand and anticipate the effect of a decision on the wider business, be commercial-minded.
- Self-initiative with a hands-on approach as you will be delivering your ideas and performance in our pricing and distribution systems.
- Excellent attention to details.
- Attitude of a team player.
- Passion about helping others discover the world and be travel-minded.
- Fluency in both written and verbal English language. Fluency in Mandarin and/or Japanese language would be an advantage.

LI-KM1#FCM#LI-Onsite

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