Current jobs related to Raffles Hotel Singapore - Singapore - BEACH ROAD HOTEL (1886) LTD.
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
7 days ago
Singapore Raffles Singapore Full timeJob Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeThe Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries. The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the...
-
Raffles Hotel Singapore
2 weeks ago
Singapore Raffles Singapore Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. Primary Responsibilities Overseeing Daily Operatoins and Achieving Targets - Supports Resident Mixologist in...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full time**Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore Raffles Singapore Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...
-
Raffles Hotel Singapore
14 hours ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
Raffles Hotel Singapore
2 weeks ago
The Raffles Service Intern delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.
The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel.
Primary Responsibilities
Deliver Friendly and Professional Service
- Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
- Assists guests in a seamless F&B reservation process by providing restaurant and bar information, reservation confirmation and/or reservation changes or cancellations and other special requests.
- Works closely with the restaurant managers to maximise the capacity of the restaurants.
- Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- Close cooperation with Raffles Butlers team.
- Upholds a flawless impression and perception of the Raffles Hotel Singapore products and services.
- Ensures the smooth running of the Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
Provide Experience that Exceeds Guest Expectations
- Is well versed with the preference of the guest’s and provide all guests with the consistent service anticipating needs in advance.
- Leads a Heartist® approach to guest experience/service together with the Reservation team.
- High emphasis on the reservation experience for ALL members.
- Handles guest comments competently and swiftly.
Involvement in Wider Job Function Actions / Relationships
- Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
- Coordinates with other departments (Front Office, Concierge, F&B, Spa, Housekeeping and Butler) on the guest’s needs and requirements.
- Works closely with Revenue department to be aware of the occupancy of the hotel (the sold out dates, the blackout dates and the need periods in both rooms and F&B outlets).
- Maintains an accurate and updated filing system of all correspondence.
- Is familiar with hotel’s credit policies and handles billing instructions correctly.
- Performs clerical and administrative duties.
- Adheres to Raffles Hotel Singapore and Raffles Service SOP’s, guidelines and grooming standards.
- Adheres to the Values of AccorHotels, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.
Knowledge and Experience
- Diploma or Degree preferably in hospitality or any related field
Competencies
- Strong interpersonal skills with ability to communicate with all levels of employees
- Service-oriented with an eye for details
- Ability to work effectively and contribute to the team
- Multicultural awareness and ability to work with people from diverse cultures
- Self-motivated and energetic
- Flexible
- Displays initiative and creativity
- Ascertains and addresses guest/colleague needs
- Ensures security and confidentiality of guest and hotel information
- Possesses good computer and property management system skills
- Embraces and responds to change effectively
