Guest Services Specialist

2 weeks ago

Singapore Marriott International, Inc Full time

**Job Number** 24016542

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

A Guest Services Specialist is an all-rounder within the Front Office Department.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing globalteam, and
**become** the best version of you.

  • Customer Service Manager

    2 weeks ago

    Singapore beBee Guest Full time $3,000 - $4,500

    Job Overview">This role is responsible for overseeing day-to-day operations to deliver a high level of service to our guests consistently. It involves monitoring and ensuring the quality of food & beverage, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.">Oversee daily operations to ensure...

  • Guest Service Specialist

    1 week ago

    Singapore beBeeHospitality Full time $40,000 - $60,000

    **Guest Service Specialist**We are seeking a skilled Guest Service Specialist to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide warm and professional service to guests.The successful candidate will be responsible for greeting and seating guests, handling reservations and guest...

  • Maintenance and Guest Service Specialist

    1 week ago

    Singapore beBeeCleaning Full time $3,500 - $4,500

    Job Title: Maintenance and Guest Service SpecialistDescription:The role of a maintenance and guest service specialist involves maintaining the cleanliness and tidiness of guest rooms, adhering to set standards and procedures. This entails responding promptly to guests' requests for miscellaneous items such as cribs, cots, extra towels, etc. Additionally, the...

  • Guest Service Operations Specialist

    1 week ago

    Singapore beBeeGuestService Full time $4,000 - $6,000

    Guest Service Operations SpecialistSingapore's leading real estate group is seeking a skilled Guest Service Operations Specialist to join their team. As a key member of the Serviced Residence team, you will be responsible for ensuring exceptional guest experiences through seamless daily operations. Key responsibilities include supporting check-in and...

  • Senior Guest Service Specialist

    1 week ago

    Singapore beBeeFloristry Full time $3,000 - $4,500

    Job Title:Senior Guest Service SpecialistWe are seeking an experienced and skilled Senior Guest Service Specialist to join our organization. As a key member of our team, you will be responsible for delivering exceptional guest service, maintaining the highest standards of quality, and driving business growth.Key Responsibilities:Maintain the freshness of all...

  • Hotel Guest Service Specialist

    2 weeks ago

    Singapore beBeeCustomer Full time $4,500 - $8,000

    **Hotel Guest Service Specialist** The success of our hotel relies on delivering exceptional customer experiences. As a Guest Service Executive, you will be the face of our establishment, ensuring every guest feels valued and cared for.This role demands a high level of professionalism, courtesy, and attention to detail. You will be responsible for providing...

  • Guest Services Ambassador

    2 weeks ago

    Singapore beBeeExceptional Full time $3,500 - $5,500

    Job Title: Guest Experience SpecialistWe are seeking a highly skilled professional to excel in the role of Guest Experience Specialist. This key position requires an individual who can provide exceptional service and create unforgettable experiences for our guests.Answer Questions and Make Arrangements: Respond to guest inquiries and make reservations or...

  • Guest Experience Specialist

    6 days ago

    Singapore beBeeCustomer Full time $3,000 - $5,000

    Job Title:Guest Experience SpecialistWe are seeking a highly skilled Guest Experience Specialist to provide exceptional service to our guests.Key Responsibilities:Provide prompt, courteous, and efficient service to all guestsHandle guest complaints and requests in a professional mannerCollaborate with other departments to ensure seamless guest...

  • Senior Guest Service Specialist

    5 days ago

    Singapore beBeeFloristry Full time $3,000 - $4,500

    We are seeking a professional to excel in the role of Senior Guest Service Specialist in our organization. The ideal candidate will be responsible for delivering exceptional guest service, maintaining high standards of quality, and driving business growth.Main Responsibilities:Maintain the freshness of all floral displays and arrangements to ensure they meet...

  • Beachfront Restaurant Guest Service Specialist

    2 weeks ago

    Singapore beBeeHospitality Full time $4,500 - $6,500

    Fico is a casual, beachfront Italian restaurant inspired by Cucina Povera. We celebrate the simplest things in life.Roles & ResponsibilitiesGuest Service SpecialistTaking orders and describing menusSelling products based on product knowledgeEnsuring guest satisfaction through proactive service operationsImproving procedures and systemsWe are passionate about...