People Experience Partner

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

Who We Are:
The Trade Desk is leading the way to the future of marketing by changing how advertising is bought and sold. Working with the largest brands and agencies around the world, our technology platform helps consumers discover products they want by enabling advertisers to target and reach them on the right channels at the right time.

Our platform enables ad buyers to create, manage, and optimize data-driven digital advertising campaigns across all channels, including connected TV. We offer unparalleled audience scale and reach, evaluating nearly nine million queries across the internet every second. It is the unique combination of the power of our platform and the expertise of our people that puts our customers in a position to succeed.

Employees join The Trade Desk to discover opportunity, contribute to our customers’ success, and be part of building the future of marketing. You’ll work with creative, compassionate, and collaborative colleagues that share a passion for making the internet better for all - a combination that simply can't be beat.

When you join The Trade Desk, you’re joining a family. We have open space work environments, adjustable sitting/standing desks, and a celebrated open-door policy (at all levels) that can inspire out-of-the-box solutions and camaraderie among your coworkers. The competitive compensation packages, full benefits, stock options, and additional discounted stock purchase opportunities, catered lunches, and offsite team building activities may cause slight to severe jealousy among your peers.

Who We Are Looking For:
The Trade Desk is growing at a fast pace, and we are seeking a team member to join our People Solutions Team to deliver exceptional service to our global employees. People Solutions strives, every day, to meet the needs of our employees through continuously identifying and improving our strategy to deliver operational efficiency and an amazing employee experience.

We are looking for a seasoned HR Practitioner to handle complex employee inquiries that may require cross functional collaboration for efficient and timely resolution with a laser focus on an exceptional employee experience and customer service delivery.

You will be part of the global People Solutions team reporting to the Director, People Advocates based in Hong Kong.

What You Will Be Doing:

- Serve as trusted partner in the employee experience by leading and owning the end to end resolution of complex queries/issues.
- Continuously project manage active employee inquiries working with other departments in TTD to drive complex issues to resolution for the employees within defined SLAs ensuring high quality, consistent service delivery
- Actively participate in the creation and documentation of process improvements with a focus on automation
- Analyze metrics/KPIs, reporting/adherence to recommend and implement continuous process improvements
- Deploy initiatives in the local business and contribute to the design of local and (at times), global HR initiatives.
- Other projects as needed.

What You Bring To The Table:

- Bachelor’s degree or equivalent practical experience.
- 7 years of experience working in HR or Shared Services, of which at least 3-5 years’ experience working as a hands-on HR Business Partner, HR Operations Project Manager, or Sr. Shared Services Manager on a team in a senior level role handling complex employment inquiries.
- Experience in HR Compliance will be essential for this role
- Strong ability to build trust, long with demonstrated ability to drive and lead results in solving complex employee issues with sensitivity, diplomacy and discretion.
- Stellar communication skills, conflict management and resolution skills with experience in delivering sensitive messaging of all types to a wide variety of stakeholders.
- Strong project management and multi-tasking skills
- taking end-to-end ownership of complex employee inquiries.
- Practical understanding and experience across key HR functional areas, processes, and practices, including both technical and non-technical functions.
- Strong written and verbal communication skills.
- Proven ability to work with all levels of the organization and across functional areas.
- Agile and able to adapt as projects and priorities change and able to remain c