Retail Store Manager-kids Fashion

2 days ago

Singapore GREENLANE PRIVATE LTD. Full time

**Location: Plaza Singapura or VivoCity**

As the Retail Shop Manager, you will be responsible for overseeing the daily operations and ensuring the store's success. You will lead a team of Sales Associates and Part-time Sales Staff, driving sales, providing exceptional customer service, and maintaining a well
- organized and attractive store environment.

**Key Responsibilities**:
1. Team Leadership:

- Recruit, train, and supervise Sales Associates and Part-time Sales Staff.
- Set performance expectations, conduct regular performance reviews, and provide coaching and support to improve team performance.
- Foster a positive work environment and promote teamwork among staff.

2. Sales and Customer Service:

- Drive sales by setting targets, monitoring performance, and implementing sales strategies.
- Ensure exceptional customer service by training and guiding staff in providing a personalized and helpful shopping experience.
- Handle customer inquiries, concerns, and feedback.

3. Store Operations:

- Manage inventory levels, including ordering and receiving merchandise.
- Oversee store displays and visual merchandising to maintain an appealing store layout.
- Ensure store cleanliness, safety, and compliance with all company policies and procedures

4. Financial Management:

- Monitor and control operational expenses to meet budget goals.
- Track and report on sales and other key performance metrics.
- Assist in setting pricing strategies and promotions.

5. Loss Prevention:

- Implement security measures to prevent theft and maintain store security.
- Train staff on loss prevention practices and handle security incidents as needed.

**Qualifications**:

- Proven experience in a retail management role, with a focus on clothing or babywear preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Understanding of retail operations, inventory management, and visual merchandising.
- Proficiency in using retail management software and Microsoft Office.

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