Key Account Manager

2 weeks ago


Remote, Singapore CIPHER TECHNOLOGY Full time

**Responsibilities**:

- Serve as primary liaison to develop and maintain positive relations with key customers/accounts to ensure customer satisfaction and loyalty.
- Plan, lead, execute, and monitor the effectiveness of sales strategy to increase sales and profitability.
- Analyse customer data and sales trends to identify opportunities for growth and improvement.
- Generate existing and new sales for assigned accounts and expedite accounts receivable.
- Develop and maintain long-term relationships with vendors and suppliers.
- Develop and implement customer service initiatives, events, and activities (i.e., Customer loyalty programs).
- Monitor customers’ feedback and address relevant issues or concerns.
- Effectively lead and manage the team to achieve assigned sales targets and performance targets within the specified timeline.
- Manage monthly budgets and negotiate contracts and pricing for key accounts.
- Promote and sell products/services/solutions to existing or potential customers.
- Highlight and escalate to the management identified risks that could adversely impact the client, company, or the team.

**Requirements**:

- Bachelor's Degree in Business Administration or related field
- Minimum 3 years of experience and above in Sales and Account team management
- Strong communication, negotiation, and presentation skills
- Proven experience in managing Key Accounts and excellent stakeholder management
- Able to thrive and adapt to dynamic environments and changing priorities
- Proficiency in Microsoft Office
- Excellent written and verbal communication (English/Mandarin)

Work Location: Remote


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