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Dental Clinic Operations and Business Development

3 weeks ago

Singapore EXCEL DENTAL PTE. LTD. Full time

Join us for an exciting career at Excel Dental

We are seeking a dynamic and experienced Operations and Business Development Manager to oversee the daily operations of our dental clinics and contribute to the company’s growth.

Key Responsibilities:
1. Operations Management:

- Oversee day-to day operations of the clinics, coordinating staff and ensuring efficient scheduling and resource allocation.
- Manage clinic staff, including dentists, dental assistants and administrative personnel, ensuring proper staffing and smooth workflow.
- Monitor clinic performance and identify areas for operational improvement to enhance efficiency and profitability.
- Address patient concerns or complaints and implement strategies to improve patient satisfaction. This includes planning and provide training to staff to improve customer services skills and overall patient experience.
- Ensure compliance with all health and safety regulations, dental standards, and protocols.
- Maintain and improve clinic facilities and equipment, managing repairs and inventory of supplies.
- Assist with hiring, onboarding, and training new staff to ensure they meet clinic standards.
- Develop and implement a policies and procedures for staffing issues, such as urgent leave or sick leave, ensuring ad-hoc relief staff or runners to cover duties, with cross-clinic deployment as needed.
- Foster a positive and productive work environment by promoting communication and teamwork among staff.

2. Business Development:

- Conduct market research and analysis to identify growth opportunities, and analyse market trends to refine service offerings and pricing model.
- Develop and execute marketing strategies to promote the clinic’s brand and services through social media, digital content, and strong web presence.
- Build and manage strategic partnerships to grow business.
- Develop strategies to improve patient retention and satisfaction.
- Organize promotional events, health talks, or educational seminars to enhance the clinic’s visibility.

Qualifications:

- Bachelor’s degree or diploma in healthcare management, or a related field or equivalent extensive experience.
- Minimum of 5 years of experience in clinic operations, healthcare management, or a related field.
- Experience in dental or medical practise management is highly preferred.
- Strong leadership and communication skills, with the ability to manage a multidisciplinary team.
- Proficiency in using dental patient management software is an added advantage.
- Advanced decision-making and problem-solving skillsProven track record of driving business growth and improving operational efficiencies.

**Benefits**:

- Competitive Remuneration Package based on experience.
- Performance
- based incentives
- Medical and Dental benefits
- Excellent Career Advancement