Customer Success Manager

1 week ago

Singapore impress.ai Full time

**The Job**:
We are looking for a Senior Customer Success Associate who will be responsible for customer adoption, retention, and satisfaction for a group of clients.

**Responsibilities**:

- Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health.
- Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations.
- Proactively partnering with internal teams in reviewing clients’ usage of the platform and periodically engaging clients.
- Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention.
- Coordinate the engagement of other Impress resources (e.g. Operations, Sales, implementation, etc.) to ensure ongoing customer success.
- Proactively identify issues/risks and escalate internally for prompt resolution.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

**You Bring to the Table**:

- More than 3 years of experience in an Account Management or Customer Success role or similar roles where you have delivered multiple projects for a range of Customers.
- Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
- Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets.
- Demonstrated background in working with enterprise clients.
- Creative thinker with the ability to troubleshoot issues quickly and effectively.

**Our Benefits**:

- Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions.
- A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team.
- Opportunity to contribute to the success of a fast-growing, market-leading product.
- Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two.

Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

  • Customer Success Manager

    6 days ago

    Singapore Autodesk Full time

    Position Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...

  • Customer Success Manager

    2 weeks ago

    Singapore GMP Group Full time

    **Customer Success Manager (Technical Account Management, SaaS, Up-selling and Cross-selling)** On behalf of our established Client is an emerging Global leader in the $100B+ cloud **Communications Platform as a Service (CPaaS)**, we are sourcing for a **Customer Success Manager**. The **Success Manager** will be responsible for fostering lasting...

  • Customer Success Manager

    1 week ago

    Singapore GYROGEAR PTE. LTD. Full time

    **Customer Success Manager** **Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **Customer Success Manager**based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. As a **Customer Success Manager**, you will play a **critical role in ensuring that our...

  • Customer Success Manager

    1 week ago

    Singapore LSEG Full time

    Join to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...

  • Customer Success Manager

    6 days ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    1 week ago

    Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full time

    Customer Success Manager About Us My client empowers B2B marketers to connect with the right buyers at the right time through powerful audience insights, omni-channel digital activation, and actionable analytics - all backed by expert customer service at every step.The RoleWe're looking for an Customer Success Manager to join our growing Global Customer...

  • Manager, Customer Success

    1 week ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...

  • Customer Success Manager

    6 days ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    2 days ago

    Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...

  • Customer Success Manager

    1 week ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM)with strong project management experience...