Programme Management Associate Executive

1 week ago

Singapore Singapore Cancer Society Full time

Are you someone who finds purpose in serving others behind the scenes, ensuring things run smoothly so people in need receive timely support?

We’re looking for a **Programme Associate Executive**to support our **Welfare Services**team. In this role, you’ll play a vital part in coordinating transport services for cancer patients—especially elderly individuals, persons with disabilities, and families with limited means—while also supporting our caseworkers in delivering essential aid and services.

This role is ideal for someone with strong coordination and administrative skills, who enjoys being a dependable support to frontline teams.

**What You’ll Do**:
**Coordinate Transport Services for Patients**
- Arrange and manage daily transport schedules to hospitals or medical appointments
- Liaise with drivers, volunteers, caregivers, and clients to ensure smooth and safe journeys
- Maintain transport records, attendance logs, and client contact information
- Respond to client queries, feedback, and last-minute service requests
- Support logistics planning for group outings or community events

**Support Case Management Work**
- Help caseworkers with administrative tasks such as data entry, filing, and tracking outcomes
- Follow up with clients on required documents for financial aid or other referrals
- Conduct basic phone interviews or needs assessments when needed
- Assist with outreach and engagement efforts for vulnerable clients

**Keep Records Clean and Compliant**
- Maintain accurate programme data and generate monthly statistics and reports
- Ensure documentation and service delivery comply with internal SOPs and data protection rules
- Support audits, funding submissions, and client surveys

**Who You Are**:
✔️ Passionate about helping cancer patients receive holistic, timely support
✔️ Detail-oriented and comfortable with administrative work
✔️ Reliable and able to coordinate multiple moving parts
✔️ A good communicator who enjoys working behind the scenes
✔️ Empathetic, patient, and able to engage with vulnerable clients in a respectful manner

**Why This Role Matters**:
For many cancer patients, especially those without easy access to transport or family support, your coordination and behind-the-scenes work will make a tangible difference in their daily lives. You’ll help ensure they get to treatments safely and receive the social support they need.

**Key Requirements**:

- Diploma in Business Admin, Hospitality, or relevant field
- WSQ or other certification in programme coordination or transport operations is an advantage
- 1-2 years of relevant experience in programme operations, logistics, or social service setting
- Experience working with elderly or persons with mobility needs is a plus
- Basic customer or patient services skills
- Positive attitude, good communication and strong interpersonal skills
- Proficient in MS Office Excel, mail merge
- English and a second language (ability to speak dialect will be beneficial)

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