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Veterinary Clinic Assistant
2 weeks ago
Zumvet is a digital healthcare start-up with a mission to change the way pet care is delivered in Singapore. We have a veterinary clinic and are looking for a veterinary clinic assistant to help manage our front of house. Our workplace is fun and pet friendly, and we are looking for a team player who is dynamic, adaptable and open minded.
We are searching for an organized and empathic veterinary assistant to join our team. The veterinary assistant's duties include scheduling appointments, issuing invoices, and receiving payments after consultations. You may also be asked to help with administrative and clinical tasks.
To be successful as a veterinary clinic assistant, you should ensure that our office remains presentable at all times. An outstanding veterinary clinic assistant will provide comfort to human and animal clients when in distress.
**Responsibilities**:
- Greeting and welcoming patients with sincerity.
- Scheduling appointments using our designated software.
- Informing the veterinarian on a call of any emergencies that require urgent attention.
- Issuing invoices for treatment and prescribed medication after each consultation.
- Receiving and verifying payments after each consultation.
- Informing the veterinarian on-call about possible instances of animal abuse or neglect.
- Monitoring the inventory of items for sale by the practice and restocking these, as needed.
- Overseeing the sale of items stocked by the practice.
- Liaising with courier services and laboratories to ensure that samples are delivered and collected on time.
- Assisting other clinic staff with tasks such as stock taking or animal restraint.
**Veterinary Receptionist Responsibilities**:
- Previous administrative experience, preferably within a healthcare setting.
- Familiarity with veterinary medical billing software is advantageous.
- Intermediate computer proficiency.
- Basic arithmetic skills.
- Ability to maintain confidentiality.
- Excellent organizational, time management, and multitasking abilities.
- Personable, empathic disposition.
- Capacity to work well during distressing situations.
- Ability to work shifts, on weekends, and on public holidays, as needed.
- Loves animals and is passionate about creating an excellent customer experience.
