Customer Services Associate

2 weeks ago

Singapore Oxford Nanopore Technologies Full time

The management team, led by CEO Dr. Gordon Sanghera, has a track record of delivering disruptive technologies to the market. Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.

Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.

**The Details...**

Responsibilities include:

- Answering customers questions on business processes and products
- Scheduling and amending orders on internal systems
- Following up marketing campaigns with customers
- Supporting internal teams including Technical Support, Sales, Market Development, Logistics, Finance, Operations and Marketing
- Ensuring KPI's on the customer service experience and customer satisfaction are met

**What We're Looking For...**

A highly driven and motivated individual to join the APAC Customer Services team as a Customer Service Associate. Someone with a strong dedication to customer service and/or Genomics. This role will suit someone who enjoys front line customer engagement and who loves to exceed customer expectations.
- BS degree or equivalent experience
- Customer Service experience
- Excellent interpersonal, oral and written communication skills as well as ability to lead and influence and deliver outstanding customer experience.
- Experience with ERP and CRM systems.
- Call Center experience is a plus.
- Experience in Healthcare / Life Science Industry is a plus.

LI-AD1

LI-REMOTE

Oxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.

Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs around 650 employees around the world.

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