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Customer Success Manager Apac
3 weeks ago
Position Title: Customer Success Manager APAC
Location: Singapore
Your role
What you’ll do
- Contribute to the daily site operation, including creation and modification of site operating procedures
- Contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of availability.
- Ability to effectively troubleshoot site mechanical and electrical systems.
- Ability to respond to unplanned events without immediate supervision.
- Ability to efficiently complete rounds/inspections and to detect anomalies during those rounds.
- Develop or improve SOPs for site specific equipment.
- and many more....
What you’ll need
- Bachelor’s Degree in Business, Marketing, IT/Engineering or a related field from a 4-year accredited university
- 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
- Strong Understanding of Data Center Ops (e.g. - Fire Safety, Mechanical, Electrical) and the ability understand customer needs
- Familiarity with systems such as SAP, Yardi, Salesforce, DCIM, ServiceNow (Preferred but not required)
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 50 metros across 26 countries and six continents.
A bit about our Digital Team
Our multilingual, proactive and technically minded Customer Service Center provides the vital 24/7 connection between our global customers and local engineers. From taking system requests from customers and allocating engineering tasks to monitoring the overall progress, we make sure our customers continuously receive the best service.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
