Club Lounge Manager

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Club Lounge Manager **who can assist with the maintenance of all aspects of Club Lounge by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by Intercontinental Hotels Group.

Responsibilities include, but are not limited to:

- Assist in preparing and maintaining all expenses for the department in line with the budget
- Actively support the up selling initiatives of the Front Desk with relevant feedback
- Assist in supervise the entire operations of the Club Lounge; this includes its rooms, facilities and food & beverage operations
- Ensure an excellent quality of the product, food & beverage offerings and the facility are presented at all times by liaising with other departments/Heads such as Executive Chef, Food & Beverage Director and Executive Housekeeper
- Ensure that bookings for the Club’s meeting room are optimally managed and it is well maintained to meet guest requests
- Assist in the preparation of efficient work schedules for all staff assigned to the Club in order to optimize their productivity without negatively impacting guest service standards
- Maintain professional standards of conduct, hygiene, uniforms and grooming of all employees assigned to the Club Lounge

**What We Need From You**

Bachelor’s degree in Hospitality/Hotel Management or a Business Diploma/Degree through a recognized College or University, and 3 years in a management capacity in Front Office operations with a combination of experience and knowledge of Food & Beverage. Type and level of experience required may vary slightly based on size and complexity of operation.

**Required Skills**:

- Communication skills for interaction with others; demonstrated ability to interact with customers, employees and colleagues, reflecting highly on the hotel, brand and IHG
- Good writing skills and a creative thinker
- Proficient in the use of relevant technology, Microsoft office and Fidelio operating systems
- Problem solving, reasoning, motivating, organizational and training abilities
- Strong leadership skills in managing team and a decision maker
- Basic Financial and analytical skills
- Ability to manage complex relationships in the work environment
- Ability to cope with pressure at work

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.