Early Response Escalations Specialist, Global Risk

1 week ago

Singapore Facebook App Full time

As a member of the Global Risk Operations organization, you are at the forefront of solving problems for Meta, enabling the team to move fast through your problem-solving skills, analytical savvy, and resourceful thinking. This role within the Early Response team is focused on enforcement of Meta’s Community Standards against highly sensitive and complex cases. We’re looking for a proactive, analytical team player who thrives in ambiguity, remains committed to quality and efficiency in high-pressure situations, and communicates clearly and concisely.

**Early Response Escalations Specialist, Global Risk Operations Responsibilities**:

- Interpret and enforce Facebook and Instagram Community Standards and policies
- Regularly address graphic, sensitive and potentially offensive or controversial content
- Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
- Synthesize review findings and policy assessments as needed for cross functional partners in Policy, Partnerships, and Operations
- Partner with cross functional partners to drive continuous policy, product, and process improvements
- Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
- Respond to escalated user and partner inquiries with high quality, accuracy and speed
- Please note that some weekend work will be required on a shift basis

**Minimum Qualifications**:

- BA/BS degree or relevant experience
- Analytical-thinking and problem-solving experience
- Ability to work independently and reliably under tight timeframes in a fast-paced environment
- Comfort assessing graphic, sensitive and potentially offensive or controversial content
- Experience prioritizing multiple functions and tasks
- Proactive self-starter who is comfortable with ambiguity
- Ability to work collaboratively and share knowledge within a fast-moving organization
- Willingness and ability to work some weekends on a shift basis

**Preferred Qualifications**:

- Client management or customer service experience
- Previous experience within operations or equivalent environment
- Experience gathering and analyzing data to influence business decisions
- Experience facilitating user support communications with top quality service levels

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