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Customer Quality Engineer

2 weeks ago

Singapore Thales Full time

Location: Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Job Responsibilities:

- Manage and respond proactively to customer complaints, lead and liaise with stakeholders for root cause analysis & drive corrective/preventive actions implementation
- Design, establish and maintain quality plan for the manufacturing site
- Assist engineering team in process evaluation in terms of quality compliance
- Perform internal quality audit, and follow-up on detected non-conformity issues
- Manage, liaise and implement actions to achieve specific customer focus requirements
- Proactively respond to all customer complaints within 48hrs and ensure containment actions are in place
- Be the customer’s advocates and translate quality requirements to process and production team
- Push for continuous improvement in process and product quality
- Coordinate/lead external ISO, customer and certification schemes’ quality audits
- Assist IQC department in tracking of raw material non-compliance and containment actions on production line
- Participate in New Product Introduction (NPI) activities - identifying gaps in quality and challenge internal teams for improvement
- The jobholder shall at all times during the employment with the company, respect and comply with the Thales security requirements during the performance of his/her duties.
- Employee must always adhere to instruction given by superior for any reasonable adhoc task assigned during the course of employment.

Job Requirements:

- Degree/Diploma in Engineering, Quality Engineering, Quality Management or related
- At least 5 years of experience working in microelectronics / Semiconductor manufacturing environment
- Be adept in standard Microsoft suite tools (i.e. word, excel),
- Relevant experiences in ISO standards certification, and have strong fundamentals and knowledge in Quality tools (8D, FMEA, SPC, etc)
- Fluent in English both verbal and written
- Independent as well as a team-player
- Possesses good interpersonal and communication/presentation skills, dynamic and creative-thinking