Branch Ambassador

1 week ago

Singapore CIMB BANK BERHAD Full time

**Responsibilities**:

- Responsible for Branch Services quality, customers’ satisfaction and service excellence at all touchpoints
- Responsible for all AML/CFT, risk management, compliance and audit matters
- Working closely with different departments to improve Branch service delivery in support of customers’ needs
- Be attentive to all customer enquiries on banking products and service promptly
- Deliver excellent customer banking experience
- Handles clerical and administrative duties
- Ensure all customers are served within stipulated time
- Facilitate and ensure smooth flow of traffic at Banking hall
- Perform customers’ requests, transactions and concerns promptly and politely
- Explain, up-sell and cross-sell banking products and services
- Support Digital platforms by guiding customers to open accounts online and/or perform transaction online where possible
- Handle and resolve customer queries and complaints
- Provide customers with accurate product and service information
- Batch documents and send to relevant departments within SLA with no error
- Ensure tidiness of premises and all brochures and forms are up to date
- Identify and escalate priority issues
- Assist with collation of data for reporting to management
- Ensure clean desk policy and staff are dressed professionally at all times
- Undertake any other duties which may be assigned by the Head of Department & supervisors from time to time
- Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank
- Monitors branch service to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team
- Work closely with other departments regarding administrative matters in branch and customer transaction matters
- Attend relevant courses for upskilling
- Ensure staff are dressed professionally and branch premise is well kept and clean
- Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence

**Requirements**:

- Diploma
- Knowledge of customer service principles and practices
- Knowledge on basic Retail Banking products and services
- At least one year of customer service experience

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