IT Business Analysis Expert

6 days ago

Singapore CMAShips Full time

CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.
CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.
Summary
In this role, you will be reporting to the Solutions Support and Delivery Team Leader. You will be responsible for providing technical support for the system and conducting root cause analysis to resolve data management issues and propose feasible solutions.
**Your main responsibilities include but not limited to**:
Application Support
Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool (JIRA) and to ensure the resolution within the SLA.
Maintain and create documentation for technical troubleshooting and best practices.
Maintain understanding of company business processes.
Product Management
Identify, capture and translate business requirements for technical discussion.
Prioritise business needs with Business Stakeholders on the release of functionalities.
Document the feedback, suggestions and business requirements via the dedicated change management tool.
Monitor product development to ensure consistency against business requirements.
Perform functional test on product and coordinate User Acceptance Test with business users.
**Minimum Requirements**:
Knowledge on product management would be advantageous
Knowledge of the maritime operational constraints would be advantageous
Experience in driving product and process improvements would be a plus
**This role is opened for local employment only.
**Salary package (local) & job title shall be commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
Come along on CMA CGM’s adventure

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