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Av/vc Engineer

3 weeks ago

Singapore Peoplebank Full time

**AV/VC Engineer**
- 12 months contract
- Onsite work arrangement
- Work location: Paya Lebar and Robinson Road

**The Opportunity**
- Perform 2nd level support for Meeting Room solutions, Microsoft Teams Rooms, Digital Signage, Cisco VCS Systems including, but not limited to, supporting solutions involving other technologies.
- Provide technical consultancy to end users to ensure problem resolution is achieved in the shortest possible timeframe.
- Communicate and liaise with departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints.
- Thinking outside the box and develop creative solutions.
- Familiarity on Network topologies, protocols, cabling, and troubleshooting.
- Familiar with Teams and Unified Communications.
- The ability to communicate effectively while working with internal and external customers.
- Ability to Multi-task and work with minimum supervision and be self-motivated.
- An enthusiastic positive attitude towards working in a team environment.
- Interface with customers to gather appropriate details.
- Assist internal customers in a professional and service driven manner.
- Assist other members of team to complete assignments to meet goals and objectives.
- Perform related duties, as needed.

**Your Background**
- Minimum 3 years' work experience in **Voice and Video and AV technologies, **which can be a combination of experience in the telecommunications / network and equivalent professionally qualified education and experience such as Associates or Bachelor's Degree in Computer Science or other technology field. Microsoft and / or Cisco certifications are desirable.
- Strong understanding of live **Virtual event workflow**:

- Strong process orientation and proven planning, organizational and problem-solving skills.
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
- ** Good level of competence in the following: Microsoft Teams & Event hosting, Cisco video endpoints. AV technologies and Web streaming solutions (such as Vbrick) experience are preferred.**:

- Familiar with MS Teams configurations.
- Understanding of **AV equipment, signal flows, architecture and live system setups for broadcasts**:

- Understanding of streaming media workflows, CDN connectivity and media distribution for live and on-demand content both within an enterprise network and externally
- Demonstrated ability to systematically troubleshoot problems in complex voice and video environments.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.