Current jobs related to L2 Service Manager - Changi - Thales
-
SOC Analyst
6 days ago
Changi, Singapore Thales Full timeLocation: Singapore, Singapore In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales...
-
L2 Network Engineer
1 week ago
Changi, East Region, Singapore T-Systems Singapore Full time $70,000 - $120,000 per yearAbout T-Systems:With around 28,000 employees worldwide and annual revenues of EUR 4.0 billion (2021), T-Systems is one of the leading providers of digital services. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global...
-
Service Manager
1 week ago
Changi,, Singapore Strategic Marketing (S) Pte Ltd Full time $70,000 - $120,000 per yearKey Objectives:Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.Manage and motivate a team of Service Officers, Technicians, and Contractors.Optimize processes, systems, and policies to uphold Customer Service Core Values.Key Responsibilities:Ensure that service contractors deliver timely and good customer service,...
-
Production Support Analyst
3 hours ago
Changi, Singapore Quess Corp Limited Full time**Job Information**: Industry **Financial Services*** Salary **$4000 - $5000*** Work Experience **1 - 4 years*** State/Province **Changi Business Park*** City **Changi Road*** Zip/Postal Code **419701*** Country **Singapore*** - Prioritize defects and plan for production release based on defect criticality - Perform code development, support...
-
Clubhouse Executive
2 weeks ago
Changi, Singapore Civil Service Club Full time**CLUBHOUSE EXECUTIVE (Night Duty Officer)** **(Location : Changi I / Changi II /Loyang)** As a **Clubhouse Executive **in our Changi Clubhouse, you will report to our **Operations Manager, Changi Clubhouse.** **What you’ll be doing**: - Assist the Manager in the daily operations and administrative work of the Clubhouse to ensure the smooth operations...
-
Clubhouse Executive
2 weeks ago
Changi, Singapore Civil Service Club Full time**CLUBHOUSE EXECUTIVE (Covering Night Duty Officer)** **(Location : Changi I / Changi II /Loyang)** As a **Clubhouse Executive **in our Changi Clubhouse, you will report to our **Operations Manager, Changi Clubhouse.** **What you’ll be doing**: - Assist the Manager in the daily operations and administrative work of the Clubhouse to ensure the smooth...
-
Manager/Senior Manager
2 weeks ago
CAA-Changi Airport Terminal, Singapore Public Service Division Full time $104,000 - $130,878 per year[What the role is]To ensure that CAAS continues to be a high-performing and future-ready organisation, we are digitally transforming the way CAAS staff work using new digital tools and services, and how the public engages with CAAS through citizen-centric e-services.[What you will be working on]We are looking for strong and dynamic candidates to be part of...
-
Senior Manager, Technology
2 weeks ago
Changi, Singapore SATS Full time**About us** Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry....
-
Professional Services Program Manager Apac
2 days ago
Changi, Singapore Thales Full timeLocation: Singapore, Singapore Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...
-
Operations Assistant
6 days ago
Changi, Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
L2 Service Manager
3 weeks ago
Location: Singapore, Singapore
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.
**Job Summary**:
**Responsibilities**:
- Lead and supervise the Level 2 support team, providing guidance, training, and performance management.
- Lead the troubleshooting and resolution of escalated technical incidents and service requests.
- Implement the incident and problem management processes by collaborating with ITSM manager to minimize downtime and service disruption.
- Oversee the change management process as Change Manager
- Coordinate with Level 1 support and vendors/partners to resolve complex technical incidents promptly.
- Monitor system performance and proactively identify areas for improvement or potential risks.
- Ensure compliance with the regulations, data protection standards, and IT governance policies.
- Develop and maintain documentation of standard operation procedures, knowledge base (KEDB), and IT policies.
- Collaborate with Service Delivery Manager to support system upgrades and enhancements.
- Ensure compliance with IT service management (ITSM) frameworks (ITIL).
- Manage vendor relationships and escalate hardware/software issues as necessary.
- Analyze support metrics and KPIs to continuously improve service quality and team.
- Participate in disaster recovery and business continuity exercises.
**Requirements**:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Proven experience (10+ years) in IT support or operations including supervisory or management experience of L2 team.
- Experience with ITSM tools and frameworks such as ITIL, ServiceNow, or equivalent.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and handle escalations effectively.
- Relevant certifications (ITIL Foundation, cybersecurity certifications) are a plus.
**Preferred Qualifications**:
- Experience managing multi-disciplinary IT teams in a 24/7 operational environment.
- Knowledge of private cloud platforms and cybersecurity best practices for critical infrastructure.
- Familiarity with the airport IT systems.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.
