Senior Specialist, Cabin Services

Summary

**Job Description**:
Crew Planning Management:
- Ensure that the crewing requirements for each aircraft type is met- Ensure ANR Compliance in planning stage of roster including rest rules, off-days, crew ranks and crew experience;- Manage crew requests on flight, Off days, ad-hoc leave- Liaison with HR- Leave balance administration- Work with Training to support efficient planning of attendees;- Work with SEP to plan and roster recurrent training classes;- Manage supernumery (SNY) flight planning of Cabin Crew;- Manage flight requests, guaranteed days-off, ground duty, etc. at planning stage;- Manage planning of standby (SBY) crew;- Ensure soft rules adherence - language and gender requirements for flight profile and hotel room sharing respectively;- Ensure equitable distribution of pay-credit, hours and flight destinations within acceptable deviation guidelines;- Ensure productivity and operational levels are consistently maintained- Ensure timely roster publication, and adherence to established FRMS guidelines;- Support improvement/enhancement projects on rostering system- Support charter flight crewing arrangements

Crew Operating Pattern (COPs)/ FRMS:
- Ensure that COPs are reviewed and revised if necessary due to ad-hoc / scheduled changes in a timely manner- Analyse FRMS of new station COPs to share with stakeholders.- Manage monthly FRMS reports for published and actualised rosters.- Analyse FRMS Exceedance and trends for forward planning of mitigation measures.

Adherence to Regulatory Standards:
- Ensures cabin crew rosters are compliant with the ANR and ANO, and also meet with other regulators’/legislated requirements- Complilation and submission of Taiwan Entry and Exit Permit for CHI crew; including distribution to crew- Ensure China Crew Health Certificate and Taiwanese Crew Travel Documents are tagged to crew and within validity for operations- Manages Korean Crew cards collections and returns

Crew Training Management:
- Manage & maintain course set up for Safety Emergency Procedure (SEP) and non/regulatory training in Crew Rostering System- Ensure crew are planned for Recurrent Training ahead of Expiries and timely Validation of Course expiries upon completion of training- Manage Crew Training Assignments and maintenance of Crew Operational Recency compliance in Crew Rostering System

Crew Leave Management:
- Manage Cabin Crew’s Leave Application and Approval Process,- Manage Annual and Mini Leave Bidding Exercise;- Set up and configure crew leave profiles and Information, including calculating & amending daily leave quota for the FY- Test and implement Crew Online Leave System, prepares and disseminate Comms Guide- Runs the Leave Exercise and uploads approved leave dates to crew in timely manner- Manages the day to day leave changes- Reconciliation of crew leave between AIMS, COLS and Workday

Crew Comms on Rostering matters- Compose comms to crew via Cabin Crew Circular and Workplace post for Roster related matters- Create and maintain briefing slides and kaki question bank for New hires.

POC between CAB Roster Planning and Optimiser/Crew Systems team- Coordinate with Optimiser team to on accuracy of rule setup and maintenance- Coordinate with Crew Systems team on various roster related system setup or issues.

Others:
- Support Crew briefing at graduation;- Perform any other ad-hoc duties as assigned.- Support for Regulatory and Internal audits- Conduct internal audits where needed

Job Requirements:
- Minimum a degree or diploma holder with 2 years working experiences in planning and/or operations related role. Fresh graduates (Degree holder). Experience as Cabin Crew advantageous

**Skills**:
- Ability to work under pressure and within tight deadlines on several projects- Excellent communication skills and experience in working with people at all levels- Energy and enthusiasm- Self-starter- Project management skills- Enjoys and embraces change- Computer literate, with thorough knowledge of Microsoft Office and rostering systems

Skills: