Patient Service Associate

2 weeks ago

Singapore National University Hospital Full time

**1.** **Job Purpose**

The jobholder is responsible to the Nurse Manager in performing all administrative, secretarial and operational duties using specific knowledge of medical terminology and hospital procedures to achieve patient service quality.

**2.** **Duties and Responsibilities**

**2.1 Primary Job Duties and Responsibilities (80%)**

Admission / Discharge / Transfer of patients
- Pulling of patient from areas of admission
- Assist nursing staff to prepare and coordinate clerical work for patient admission / discharge / transfers (step-down care, Senja etc.) as per hospital policy and procedure
- Record, update and check completeness of patient’s data / admission / discharge / transfer in medical records / electronic systems/ register book
- Daily entry of ward charges, patient diets, clinical requirements etc
- Schedule / confirm patient diagnostic appointments (with / without preparations) / surgeries / consultations / re-admission and discharged TCU
- Notify necessary parties on patient discharge as per policy and procedure

Administration / Operational Duties
- Responsible for ordering non-medical supplies (stationary, forms, educational pamphlets etc.)
- Order re-supply of consumables when necessary under direction of nursing staff
- Perform book-keeping duties for medical records, case notes, correspondences, reports, invoices and phone directory etc
- Assist in getting support services from other units such as BME, CSS, OSS, ES, MRO, ambulatory service etc. where appropriate
- Keep updated on SOPs / HAPs relevant to job scope and hospital emergency situations
- Attend Inpatient Service Associate meeting

Reception
- Function as a receptionist who greet visitors, ascertain purpose of visit and direct them to appropriate staff
- Handle enquires and requests from external and internal customers, ensuring good visit experiences
- Answer, screen and direct telephones calls to appropriate staff
- Ensure tidiness of front counter, functionality of routine equipment in ward, availability of relevant documents / forms / notes and replenishment of informational materials in ward

**2.2 Secondary Duties and Responsibilities (20%)**
- Assist with or participate in work process / quality improvement projects/ special assignments for ward when required
- Assume any duties / responsibilities as assigned by Nurse Manager

**3. Job Requirements**

3.1 Qualification
- GCE ‘O’ level
- Experience
- Previous working experience (in healthcare setting will be an advantage)

3.3 Skills
- Fluent in English, ability to speak in local dialects will be an advantage
- Good computer literacy and knowledge of PC software packages, knowledge of SAP will be an advantage

3.4 Attributes
- Able to cope and work independently in a fast paced working environment
- Pleasant and cheerful personality with good interpersonal and communication skills
- Possess initiative and commitment with good sense of integrity and teamwork

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