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Unified Communications Engineer
3 weeks ago
Overview:
Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.
We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.
**Responsibilities**:
**Accountabilities**
- Provide high quality solutions to integrate the firm’s unified communications services and technologies.
- Keep current on developments in **unified communications** (technologies, products, practices and trends).
**Responsibilities**
- Evaluate new systems and technologies to increase service levels and reduce costs.
- Contribute to projects to deliver new unified communications services.
- Be a technical escalation contact for users, more junior team members and other teams.
- Contribute to good working relationships between the Unified Communications team and other IT teams.
- Perform preventative maintenance.
- Provide high quality support to users for unified communications services.
- Communication of planned maintenance to other IT teams and users.
- Comply with approved policies and processes defined by other groups.
- Maintain inventories and complying with licensing agreements.
- Resolve incidents in accordance with Service Level Agreements and escalating where appropriate.
- Prepare high quality documentation.
Qualifications / Person Specification:
- Bachelor’s degree in computer science or information systems preferred. Relevant industry experience is acceptable.
- 5 years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
- Knowledge of video conferencing end points, Cisco 8800 series phones.
- Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164.
- Exposure to mobile telephony solutions.
- Understanding of Microsoft Teams Phone.
- Good understanding of the design of global Voice over IP telecommunications infrastructure.
- A history of working in a demanding telecommunications environment is essential. A professional services background is desirable.
- Relevant Cisco Collaboration accreditation is preferred
- Strong oral and written communications skills.
- Able to work under pressure, prioritise tasks and meet strict deadlines.
- Thorough by nature with a keen attention to detail.
- Client focused with the ability to develop good relationships.
- Able to explain complex technical issues to non-technical people.
- Strong analytical, evaluative, and problem-solving abilities.
