Customer Success Manager

2 weeks ago

Singapore MINDEN INTERNATIONAL PTE. LTD. Full time

**Who we are**:
Minden International is behind Singapore’s largest multi-partner loyalty programme with digital and data at the heart of the design. We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

**The way we work**:
At Minden, we treat each other with respect. We embrace authenticity and transparency. We pride ourselves on agility and innovation, and believe in embracing continuous learning and self-improvement. We strive to be the preferred employer by providing a dynamic and exciting working environment with comprehensive benefits, work-life balance and effort recognition.

We are looking for an experienced Customer Success Manager to join our Partnership Team in Singapore. As a key member of the Partnership team, you will be focused on driving impactful relationships, ensuring successful product adoption and retention of key business partners.

**Get to know the role**:

- Establish and manage the relationship with our partners, including technical integration with our platform
- Drive partner retention and revenue growth through increased adoption of the platform features and products
- Develop customer engagement and marketing campaigns, and showcase new Minden products and features that may be relevant
- Engage with partners to understand their business objectives, develop their loyalty & marketing strategy and lead execution to realize the full value of our platform
- Build the insights strategy over time for the partners
- Define the success criteria and performance targets across agreed business plans with partners on an ongoing basis
- Identify key business areas where programme data insights can add value for deeper engagement with partners
- Continuously champion new opportunities and initiatives to deepen the partners’ commitment to the programme
- Collaborate closely with our Brand Marketing, Engineering and Product teams to support our partners’ business needs and expansion opportunities.
- Marshal resources across the organization as needed to support and help resolve partner issues

**You should have**
- Minimally 3 years of working experience in account management, customer success, partnerships, sales or equivalent role
- Proven track record of B2B account management
- Comfortable with technology and agile product development processes
- Knowledge of the retail, financial services and/or loyalty industry’s latest trends and technologies
- Strong understanding of enterprise SaaS, PaaS markets, particularly for loyalty, marketing and CRM solutions
- Familiarity with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
- Demonstrated experience in engaging and influencing external partners
- Exemplary communication and interpersonal skills
- The ability to perform in ambiguous, low control yet fast paced environment
- Self-driven mindset and always eager to learn
- Experience working in a startup environment will be an added advantage

  • Customer Success Manager

    7 days ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    3 days ago

    Singapore Filigran Full time

    Join to apply for the Customer Success Manager (Singapore) - Woman/ Man /Non Binary role at Filigran . The Role We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Southeast Asia. Based in Singapore and working remotely, you will play a key role in ensuring the...

  • Customer Success Manager

    2 weeks ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    7 days ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...

  • Customer Success Manager

    6 days ago

    Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...

  • Customer Success Manager

    3 days ago

    Singapore CLOUDFLARE, PTE. LTD. Full time

    Available Location: Singapore Customer Success @ Cloudflare Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business...

  • Customer Success Manager

    3 days ago

    Singapore Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Get AI-powered advice on this job and more exclusive features. Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and...

  • Customer Success Manager

    3 days ago

    Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time

    **Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...

  • Customer Success Manager

    13 hours ago

    Singapore StaffAny Full time

    **StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...