Qt Singapore

Front Office | Listed 28 May

QT Singapore - Duty Manager

Location
- SingaporeWork type
- Full timeBrand
- QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.- About QT- A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?- About QT Singapore- QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.- About the role- The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.- Key Job Responsibilities:
- Ensure a warm and genuine arrival and departure experience for all guests.
- Ensure proper, efficient and profitable functioning of the Front Office.
- Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.
- Effective organisational communication with other departments
- Coordinate with Security with regards to any criminal acts or suspicious guest.
- Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs
- Ensure that policies and procedures of the Hotel are properly understood and followed through
- Handle guest complaints and comments relating to the department tactfully
- Liaise with the respective employees to co-ordinate on staffing levels according to daily movements
- Perform any other reasonable duties as required by the Front Office Manager
- Leadership Responsibilities:
- Serve as the Manager on Duty and available to guests at all times
- Present and act as the face of the hotel and become the hotels ambassador
- Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction
- Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team.
- Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values
- Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner
- Investigate complaints, address the department concerned and respond to guest.
- Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift
- Train colleagues on new work processes, understanding of policies and procedures
- Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives
- Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.
- Administration responsibilities:
- Maintain all department files and ensure that paperwork is kept to a minimum.
- Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel.
- Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded
- Identify training needs and implements effective training program
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
- Benefits & perks- At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels - Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volun