Operations Excellence Manager

2 days ago

Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full time

Work with market operation leads to define Operations Excellence in Asia Pacific in the areas including but not limited to Shift Leadership, Unit processes, Health & Fire Safety and Customer Service
- Develop and adapt processes and tools to achieve Operations Excellence in each of these areas and implement through local operations teams
- Lead the development and roll-out of an operations checklist/ audit system to monitor our performance
- Identify issue and drive continuous improvement through analysing results from the operations checklist system & conducting regular regional audits with the local operations teams
- Work with APAC and local HR teams to ensure suitable training and development resources are available to help embed operations excellence standards

**Education/Qualification **_(Required and preferred education and professional qualification) _
- Bachelor’s degree in Hospitality Management, or any related disciplines
- 10-15 years of operations management with a minimum of 8 years of managerial experience working in F&B, hospitality, retail or service-oriented industries
- Experience in project management or training development is a plus.
- Proven track record in establishing tools and processes to help improve operations standards
- Experience working at a regional level is an advantage

**Knowledge and Skills **_(relevant work experiences, functional knowledge, business skills, language abilities, and people skills etc required for the position) _
- Excellent leadership skills with a strength in change management & organization development
- Proactive, self-driven, resourceful, with excellent learning agility, and interpersonal & influencing skills
- Excellent command of written and spoken English, fluency in another Asian language (e.g. Chinese, Thai) is an advantage
- Good command of software such as PowerPoint, Excel
- Travels within the region might be required

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