Product and Customer Analytics Head Sg

4 days ago

Singapore CIMB Group Full time

**Responsibilities**:

- Guide the team to work on large amount and complex data sets to evaluate, recommend and support the implementation of consumer products’ business strategies.
- Be proactive in any digitization and data-driven solutions to improve capabilities, processes and systems of the department.
- Collaborate and work closely with business units to understand, clarify and interpret business dashboards and data analytics for effective portfolio monitoring and prompt business problems solving.
- Partner with product teams to identify new growth opportunities, devise solutions and continuously enhance data capabilities to support growth.
- Partner with Business Finance team on product profitability and customer profitability models and analysis.
- Business data enrichment through understanding and using new internal and external data sources for analytics to unlock new insights for the consumer business.
- Lead the Campaign and Leads Management team for campaign tasks planning, data execution, performance tracking and leads base management for Consumer Banking. business. Meet the needs of business teams in turn-around-time, data quality and advanced analytics during implementing marketing campaign strategies.

The following are key responsibilities based on function/ engagement:
Enhance Shareholders’ Value (Financial)

Provide support on managing analytics requirements on Consumer Banking portfolio, ensuring processes run optimally and in an automated fashion.

Internal Business Process
- Evaluate stakeholders’ needs and create plan of action to provide solutions.
- Provide stewardship and custodianship on the regular tasks, dashboards, jobs, and deliverables for the Deposits, Wealth and Segments portfolio, creating, updating and automating tasks and enhancing outputs and DataMart.
- Develop and review marketing, campaign and strategy models to implement managed business growth in line with the direction of the business.
- Engage, collaborate, and work with appropriate business enablers including, but not limited to, IT, RPA, Platform Efficiency and Operation and Service excellence to further understand and establish the business processes and systems to further drive automation and optimization.

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