Ecommerce Fraud and Loss Investigation Operation

1 week ago

Singapore TikTok Full time

Ecommerce Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
- Actively investigate and analyse patterns of criminal conduct, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities and how they are being used to abuse the platform
- Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities
- Perform other ad-hoc tasks related to fraud operations
- Minimum of 3 years professional experience in operation and investigation related to fraud, abuse, or cybercrime
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Capacity to draw actionable insights from datasets;knowledge of SQL, Python, or equivalent is a plus
- Prior law enforcement and/or prosecution experience a plus
- About 10~20% of travel if needed.

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