Attractive Opening for Project Engineer in Singapore

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Works Closely with : End Users, Global Command Center Team, IT Service Desk Team, Group

Business Apps, Regional & BU IT Heads, Group Program Manager, and other Product Managers.

**A. Overall Purpose Of The Job
- This position is for a project system engineer role assisting in End User Projects such as M365, Office 365,
- Intune solutions including support, troubleshooting, resolution, problem ticket escalations, and end user
- documentation. A person in this position is a specialist with some knowledge and experience in the areas of
- Microsoft Office 365, Azure Active Directory, Outlook clients, Mobile Devices and related hardware/software.
- This individual will work with Group IT Manager/Support Staff and end users in planning, migration and upgrades
- of 8000+ end users for the respective technologies. The rollout will be split in different time zones across the globe.

**B. Key Responsibilities**
- Supported and implemented projects for end users in Microsoft Office (2007/2010/2013/2016)
- Supported and implemented projects for end users in on-premise Exchange Hybrid environment with O365, and migrating to O365
- Supported and implemented projects for end users in Microsoft Exchange
- Supported end user solutions (e.g. Active Directory, SCCM, O365, Lync, Cloud backup etc)
- Supported end user solutions (e.g MDM (Intune/Airwatch, Laptop Backup)Supported and implemented for end user or desktop support includes Patching, Software distribution of desktop / Laptops (SCCM or others)
- Defining and creating desktop / laptop SOE images (Hardware standards, GPO, security hardening) - Standard laptops/desktops and Standard Software
- Support centrally managed Licensing compliance
- Supported and implemented project for end users such as: Citrix VDI user deployment, user VDI imaging and operations
- Citrix Xenapp support and user focused involvement End user Mobility: Multi Factor Authentication, VPM, Cloud Backup
- File sharing, printing, cloud printing, etc. and other end user side productivity options
- Coordinated with Service Desk and L2/L3 support teams around the globe for issue resolution
- Created and maintain detailed documentation of migration activities and end user procedure and support processes
- Prepare detailed workbook with tasklist, ownership, timing and steps to be performed before and after migration
- Coordinate the changes with Global IT Operation Team & Local/Regional IT team.
- Work with vendors & partners to migrate on-premise exchange mailboxes
- Provide updates to Project Manager on the status and progress on migration task.
- Provide updated report & project plan task for migration & support.
- Communicate necessary Information to all levels of organizations

**C. Job Profile**
- Required Work Experience (Brief description of the job-related experience needed to perform the job)
- 5+ years of relevant IT experience (desktop management, backup, patch management, monitoring, security, performance, capacity, availability)
- 5+ years' EUC engineering SME experience within an IT service provider or internal IT organization
- 3+ year' experiencing in deploying and managing SaaS based end-user services such as O365, Cloud backup etc.
- 2+ years' experience in Identity and Access Management
- 2+ years' experience in business mobility, Mobile Device management (MDM), Mobileinformation management (MIM), BYOD
- 3+ years' experience in engineering, designing and deploying End User Computing products or solutions
- 3+ years' experience in infrastructure design of Active Directory and desktop systems deployment, workspace services, and Single Sign On technologies
- Technical knowledge of various MS Windows operating systems and database solutions
- Understanding of computer server architectures, including Storage Area Networking (SAN), networking topics
- Excellent communications and interpersonal and presentation skills
- Knowledge of Health & Security Industry IT Operations would be a strong benefit.