Customer Service

1 week ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

Our client is looking for a Senior Executive for Customer Service & Fleet Operations in the Automotive Industry to join them.

**Job Highlights**
- Salary: up to $4,800
- Location: West
- Working Hours / Days: 8.30am - 6.00pm (Mon - Fri)

**Job Purpose**
- Lead, design and implement operating strategies to manage transient and loss-of-use, including operations.
- Oversee and manage related branches’ operational fleet matters to support the business.
- Handle transient related customer service resolutions.
- Develop and conduct customer service programs and QC processes.

**Transient**
- Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
- Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
- Oversee operations lead’s scheduling and job requirements. Lead and manage Operation Assistants’ movements, ensuring optimum performance and fairness.

**Lose of Use**
- Supervise and ensure operation staff adhere to workflow processes and operational conduct.
- Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
- Monitor and administer all records for loss-of-use.
- Lead and guide operation staff on all day-to-day requirements.

**Events**
- Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
- Oversee and allocate required resources to ensure zero incident report as much as possible.
- PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
- Coordinate pre and post briefing with relevant stakeholders.
- Ensure profitability for the event.

**Job Requirements**
- Minimum 3 years customer service experience (front-facing) & supervisory roles
- Minimum Diploma in Business discipline
- Class 3 Driver's License

Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number: R22109915

EA License: 12C6253

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