Sr / Patient Service Associate, Nams / Quit Vape Helpline
5 days ago
-Family Group: Ancillary
Position**:Patient Service Associate**
Department**:NAMS / Quit Vape Helpline**
To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the frontline serve counters, the Quit Vape Helpline and the Quit Vape mailbox.**Responsibilities**:
- To provide clerical and operational support
- Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting
**Requirements**:
**Competency**
- Service-oriented, confident and have a passion for helping others
- Good communication and interpersonal skills
- Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
**Educational and Professional Requirements**
- GCE ‘A’ levels or equivalent with customer service experience.
**About IMH**:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
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