
Infrastructure Monitoring Engineer
7 days ago
**Responsibilities**
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
**Requirements**:
- Diploma in relevant field
- Demonstrated experience in the implementation of monitoring, configuration and deployment of Solarwinds onto existing infrastructure
- Experience in upgrading Solarwinds version and agent installation
- Experience in fine tuning devices to detect all alerts and warnings
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