Solutions Engineering Manager

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

**Who you are**:
We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking a Solutions Engineering Manager who will be responsible for managing a Solutions Engineering Team, supporting all team endeavors and liaising with other team leads and departments. This position is a seasoned Geotab product suite expert capable of explaining technical products and integrations to Geotab customers and supporting Sales Teams with strategic efforts. If you love technology, we would love to hear from you

**What you’ll do:
**How you’ll make an impact**:

- Manage and support team endeavors.
- Ensure documentation related to the team is current.
- Ensure teams maintain technical knowledge of the Geotab ecosystem.
- Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
- Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product Management teams.
- Understand reverse engineering processes and capabilities to support Geotab’s vehicle support
- Collaborate with Sales Teams to align and execute on the sales process
- Manage the technical aspect of the sales process providing expert and professional technical sales support as it pertains to products, software and services.
- Manage escalations between Solutions Engineering team and customers.
- Understand department staffing needs and work with senior leadership on resources planning.
- Provide expert project leadership and guidance to the team as SME.
- Oversee the activities and performance of direct reports, including: Providing direction, coaching and mentorship to the team; Engaging in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities; Collaborating and supporting employees during the performance management process, meeting KPAs and career development planning.
- Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

**What you’ll bring to this role**:

- Post-Secondary Diploma/Degree specialization in Engineering, Computer Science or a related field highly valued
- 5-8 years experience in a Solutions Engineering or similar role.
- 3-5 years experience managing and developing teams.
- Advanced knowledge of Microsoft Excel.
- Technical experience using SQL, C#, JavaScript or Google BigQuery
- Experience with OBD or SAE vehicle standards is an asset.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Excellent verbal and written communication skills in English, including comfort with delivering presentations and training.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Leadership experience in a team-oriented workplace.
- Success with coaching and development of employees.
- Strategic mindset, has a keen sense of priorities, along with an ability to pivot as the landscape changes.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
- Preferred Fluency in Bahasa Malaysia or Bahasa Indonesia.

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note**: Geotab does not