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Front of House Service Crew

3 weeks ago

Singapore THE SMOK HOUS PTE. LTD. Full time

**Position**:Front of House Service Crew
**Location**:Location**:70 Telok Ayer Street

**Position Type**:Full-time

**About Us**:
ASAP & Co is a modern steakhouse that specialises premium beef from a variety of breed & cuts, sourced from a network of trusted award-winning premium farms worldwide.

A translation of the word 'smoke' into the Malay language, 'Asap' reflects the way the materiality and process of smoking has infused itself into all aspects of our restaurant.

ASAP & Co tributes to smoking — the first prehistoric method of cooking thought to trace its origins back to the Palaeolithic era where 'Fire is an ingredient — come taste the smoke’.

**Key Responsibilities**:

- **Customer Service Excellence**:Greet and welcome guests with a warm smile, ensuring they feel valued and appreciated from the moment they enter.
- **Order Taking & Serving**:Accurately take orders and serve food and beverages promptly, ensuring a seamless dining experience for our guests.
- **Menu Knowledge**:Have a thorough understanding of our menu, including specials and promotions, to provide guests with recommendations and answer any questions they may have.
- **Table Management**:Ensure tables are clean, properly set up, and ready for new guests. Assist in resetting tables quickly to accommodate a continuous flow of diners.
- **Collaboration**:Work closely with kitchen staff and other team members to ensure efficient service and address any issues promptly.
- **Guest Satisfaction**:Monitor guest satisfaction and address any concerns or complaints with professionalism and a positive attitude.
- **Cleanliness & Hygiene**:Maintain a clean and organised front-of-house area, adhering to health and safety regulations at all times.
- **Upselling**:Identify opportunities to upsell additional menu items, enhancing the dining experience while contributing to sales targets.
- **Team Spirit**:Foster a positive and supportive work environment, contributing to team morale and cooperation.

**Qualifications**:

- At least 1-2 years of relevant experience in western food.
- Willingness to learn and work hard.
- Ability to work on weekdays, weekends, and public holidays, including straight shifts and split shifts.
- Strong communication and interpersonal skills.
- A friendly and approachable demeanour.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for providing exceptional customer service.

**Why Join Us?**
- Competitive salary ($2000 - $2800) commensurate with experience.
- Sales incentives.
- Medical and dental benefits.
- Duty meals provided.
- Opportunities for growth and advancement within the company.
- A supportive and collaborative team environment.
- Staff discounts on delicious smoked steaks and other menu items.
- 5.5 days work week.