Credit Management Specialist

1 week ago

Singapore AI DIGITAL SERVICE PTE. LTD. Full time

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

**Job Scope**
- Understand how the Bank’s risk appetite and risk culture should be considered in day to day activities and decisions
- Implement collection strategies and key processes for the Collections Team
- Design and coordinate the implementation of systems requirements for collections, reporting requirements and ensure high levels of automation
- Perform the Collections Function on a day-to-day basis including skip tracing and liaison with external agencies including engagement with debt collection agencies to institute collection strategies
- Develop, maintain and monitor the KPIs for external agencies
- Conduct daily portfolio monitoring and regular reviews on delinquent accounts
- Assess and recommend remedial actions on distress accounts for approval
- Assess and prepare accounts for write off
- Manage collection complaints and develop resolution timeframe and benchmarks
- Prepare reporting dashboards (including but not limited to delinquency trends, flow rate velocity, recovery indicators, forecasting and making provisions for loan impairments) for management’s review
- Recommending appropriate Loan classification for each distress borrower
- Initiating Legal Proceedings on problem credits where applicable
- Optimise digital collection strategies and review effectiveness against cost impact
- Conduct lessons learnt and training activities to promote risk/control awareness

**Requirements**:

- Bachelor Degree or above with mínimally 5-7 years of relevant collections experience preferably in SME/Business Banking
- Experience with Statistical models and ideally AI models in collections
- Strong analytical and writing skills
- Strong knowledge of industries and economic environment in the region
- Familiar with MAS regulations such as MAS Notice 612, MAS guideline on Risk Management Practices and other relevant regulations

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