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Restaurant Ambassador

2 weeks ago

Singapore RECRUITMENT OASIS PRIVATE LIMITED Full time

Since 1984, our client has grown to be a trusted hospitality company with more than 920 properties globally. Headquartered in Singapore, our client's presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

With their diversified accommodation offerings spanning serviced residences, coliving properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. They have recently acquired a new hotel and are looking for capable individual to join them in their growth. Located in Robertson Quay, the hotel will be the new face of Singapore

**F&B Ambassador**

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Bar & Restaurant Manager.

The job responsibilities include the following:

- Greet and guide customers to their tables and assist them in seating
- Manage a waiting list and seating chart
- Print special occasion menu and set up table accordingly
- Check table arrangement before and during service, ensuring table requests are met whenever possible
- Anticipate customers needs and to be aware of all customers' requests
- Any other ad-hoc duties as assigned
- Be helpful, welcoming and pleasant towards each guest
- Provide menus and offer recommendations on food and beverage options.
- Take accurate food and beverage orders and relay them to the kitchen and bar staff.
- Ensure timely delivery of orders and address any special requests or dietary requirements.
- Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
- Collaborate with kitchen staff to ensure smooth flow of food orders and minimize waiting time for guests.
- Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
- Upsell and promote menu items and special promotions to maximize revenue.
- Set up dining tables with appropriate utensils, glassware, and condiments before guests' arrival.
- Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
- Monitor and restock supplies as needed, such as napkins, straws, and condiments.
- Communicate effectively with colleagues and supervisors to ensure smooth operations an exceptional service delivery.
- Collaborate with kitchen and bar staff to address any issues or special requests from guests.

**Requirements**:

- No Experience Needed. Training will be provided.
- Excellent communication and interpersonal skills.
- Excellent team player and friendly individual.
- High initiative and positive attitude.
- Able to multi-task and work in a fast-paced environment.
- Willing to work on weekends, public holidays, and rotating shifts.
- Ability to work independently and in teams.
- Excellent time management and organisational skills.
- May be required to work weekends, and/or holidays, depending on business requirements.

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