Client Support Specialist

8 hours ago

Singapore ORGANISATION SOLUTIONS PTE LTD Full time

Organisation Solutions is a leading growth consultancy with headquarters in Singapore. We do great work in strategy execution and accelerated leadership & team development and need to grow our team to meet the increasing demand for our services in Asia and beyond.

As a member of our team, you’ll work with experts in the field of Organisation and Leadership Development, learn more than you can imagine is possible, and work with some of the most sophisticated companies in the world doing meaningful and enjoyable work.

**THE ROLE**

Your main responsibilities are to:
**1. Client Support**
- Support survey creation and administration
- Manage and create Excel reports as needed
- Manage survey administration process
- Download data and create reports
- Work with the Operations team to review and check accuracy of new reports
- Support and coordinate testing of new surveys (UAT testing)
- Set up face to face and virtual events or client workshops
- Set up webinar software (Zoom or other) and manage software for virtual client workshops
- Liaise with client to coordinate workshops
- Liaise with facilitators to ensure readiness to conduct workshops
- Design and manage project timelines and plans to ensure on time, high quality delivery
- Assist in CRM maintenance for business development purposes

**2. Operational Support**
- Proactively manage operational enablement processes e.g. coordination with associates
- Identify opportunities for improvement
- Manage monthly management information dashboard reporting

**DESIRED BACKGROUND**
- Minimum of a Polytechnic Diploma in a relevant field
- Excel: Advanced
- Technology savvy. Will use a variety of platforms and tools
- Database or data management experience
- Detail oriented
- Proactive and self-motivated

**LIVING OUR VALUES**

Our values have not changed since we were founded nearly 20 years ago. Professionals who share our values of: Trusted professionals, Care for our clients’ success, Fun to work with fit well with our company and enjoy it more

**LOCATION**

This person must be based in Singapore, one of the most liveable cities in the world

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