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Customer Service Officer

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

**Shift Timings (Choose 1 Option)**:
**Option #1: Weekends Shift**

**Working Hours : 5 working days, 1 rest day and 1 off day per week**

**42.5 hours per week**

**Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between**

**Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)**

**Or otherwise advised by the Client**

**Option #2: AM & PM Shifts + Weekends / Night (+ 320 Monthly Fixed Shift Allowances)**
**- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm**
**- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF**
**- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am**
**- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm - 8am/Sun OFF**

**Job Description (Non-Sales Role)**:
Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

**Job Requirements**:
Â- Degree/ Diploma in any discipline.

Â- Fresh graduates are encouraged to apply.

Â- Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

Â- Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

Â- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

Â- Possess good command of written and spoken English.

Â- Good analytical skills; passion for working and is good in working with numbers.

Â- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Â- Passion for working, responsible and with good working attitude.

Â- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

**Training Programme Details (Upcoming Dates: MAR 2025)**:

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.