Analyst, Client Manager

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as an **Analyst, Client Manager - Wholesale Banking.**

**Principal Responsibilities**
- The Wholesale Client Services (WCS) team is responsible for managing the execution of client related service events through the full life-cycle of a client’s relationship with HSBC Singapore, for both Global Banking and Commercial Banking lines of business
- The service events cover initial in country and/or cross border client onboarding, new entity and product onboarding, ongoing client servicing and maintenance, periodic reviews, and client/account exits
- In performing this role, WCS client manager delivers value to coverage Relationship Managers and product sales and deal teams (including HSS, CF and AMG) by acting as an enabler in establishing client relationships, ensuring continuing client relationships, and allowing the overall client profile to be profitable
- The WCS client manager provides value to the Bank by protecting it from engaging in relationships with clients outside of its reputational risk and financial crime risk profile, and in ensuring that it does not maintain continuing relationships with clients whose reputational risk and financial crime risk profile changes over time to a level unacceptable to HSBC
- The WCS client manager also provides value to teams that perform the downstream service request processing by ensuring that the requests are complete and accurate, that non-value requests do not proceed, and that there is no flow-back to WCS from those teams for rework. In performing this function, the WCS client manager is a key influencer in the efficiency of HSBC’s operations

**Requirements**:
**Requirements**:

- Familiar with AML/KYC regulatory requirements
- Thorough understanding of legal structures of various client types including financial institutions, corporate organisations, funds, SPVs etc.
- Proficiency in using MS Office software is essential, particularly MS excel, PowerPoint and Word
- Relevant work experience (supporting Relationship Managers, Sales or working in an operational middle office or client facing support function and focus on fund managers, hedge funds and complex products), within the banking / financial services industry
- Strong business knowledge and a working knowledge of onboarding and the products that are utilised but with the ability to gather SME’s when required to fill the skill gaps; Strong knowledge of the regulatory requirements
- Excellent client service skills (minimum 4 years of service in a client facing role)
- Results focused individuals - driving the customer outcomes based on knowledge of the client outcomes and with expertise of the onboarding process
- Strong organisation skills, able to manage a large number of activities at any one time; able to internalize activity in order to manage the complexity
- Effective communicators able to build strong relationships with RMs, RM Associates and the clients and provide transparency of activity e2e

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.