IT Support Intern

2 weeks ago

Queenstown, Singapore Razer (Asia-Pacific) Pte. Ltd Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
MIS Intern

**Responsibilities**
- Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
- Manage and ensure system availability and IT services accordingly to SLA
- Manage IT assets, software licenses, maintenance and inventory list.
- Support deployment & configuration of the system using 3rd party tool (Laptop, desktop, Mac OS)
- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
- Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
- Troubleshooting and rectification of helpdesk tickets from start to resolve.
- Offer technical support to company staff and troubleshoot computer problems
- Other duties as assigned.

**Learning Objectives**
- Gain proficiency in troubleshooting hardware and software issue
- Develop the ability to explain technical issues to non-technical users clearly and effectively
- Enhance critical thinking skills by analyzing recurring problems and proposing long term solution
- Gain exposure to IT support best practices and industry standard
- Work collaboratively with IT team members on project and support task

**Requirements**:

- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
- Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)
- Willing to learn and independent.
- Basic Network knowledge.
- Basic Server setup knowledge.
- Able to work under pressure.
- Strong analytical and problem-solving skills
- Good communication and project management skills.
- Able to work effectively in a complex (matrix) environment
- Must be comfortable talking to people at all levels

**Pre-Requisites**:
**Are you game?

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