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QA & Audit Manager (PMO)

2 weeks ago

Singapore NCS Full time

**QA & Audit Manager (PMO)**:
**Date**:13 Jan 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do?

**IT Auditor for Project Services**
- Develop a risk-based internal audit plan
- Assess the design and operating effectiveness of internal controls in mitigating IT risks
- Provide audit report covering audit findings, root cause and improvement recommendations.
- Present the audit findings to senior stakeholders (both internally and to external clients)
- Follow-up with project teams until closure and ensure that root causes and actions taken have been addressed
- Compile audit findings across different projects and analyse trending of audit findings and work with stake holders to identify preventive and corrective measures

**QA PMO governance**
- Work with stake holders to define, track and report on quality programmes timeline to roll out quality initiatives
- Set up the PMO (governance body) at service organization level to track, monitor and report on progress of quality initiatives and activities.
- Track and report on progress of quality initiatives and agreed metrics from various stake holders centrally
- Able to appreciate issues in service delivery and put forward programmes to address them
- Able to surface out key quality issues to major stakeholders and work with stakeholders on remediation actions for early and timely intervention.
- Work closely with other stakeholders as necessary to meet the quality objectives.
- Create quality awareness.

Minimum 8 to 10 years ICT experience working in IT Project Delivery Life Cycles (e.g. in Project Management, Service Delivery, Pre-sales in areas of IT such as COTS, servers, network, EUC devices, etc).
At least 5 years in ICT audit and or compliance management with professional qualifications such as CISA, CISM, CISSP, ISO 27001. Familiarity with AGO and government security requirements will be an advantage.
Good understanding of IT management processes, technology risks and internal controls and ISO standard such as ISO 27001
Working experience in implementing Quality Assurance (QA), Quality Management (QM) Systems for Infrastructure services
Independent, pro-active and able to deliver quality and thorough audit work, with eye for details.
Team player & good interpersonal skills.
Good written and verbal communication and presentation skills

[Singaporeans only]

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.