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Executive - Sales Support

2 weeks ago

Punggol, Singapore GIIS SINGAPORE Full time

**Key Responsibilities**
- Reconnect with parents who have withdrawn in the past 3 years (Z Section) and pitch re-admission offers
- Engage with parents who dropped out post-registration (X Section) and offer solutions to reduce dropouts
- Provide personalised curriculum and career guidance, working closely with academic coordinators
- Understand and address parents’ past concerns and expectations through a consultative approach
- Maintain accurate records of interactions in CRM (HubSpot)
- Collaborate with internal teams to ensure a seamless and high-quality parent experience
- Participate in school open houses and promotional events to maximise leads and conversions

**Child Protection**
- **Safety**: Ensure a safe classroom environment, free from hazards, and be aware of emergency protocols;
- **Emotional Well-being**: Recognize signs of distress, abuse, or other issues that might affect a child's emotional and physical well-being;
- **Reporting**: Understand and adhere to mandatory reporting laws, ensuring that any concerns about a student's safety or well-being are promptly and properly reported to the appropriate parties;
- **Training**: Regularly update knowledge on child protection policies and practices;
- **Confidentiality**: Maintain the confidentiality of sensitive information related to students unless disclosure is necessary for the safety of the child or as required by law.

**Experience**
- Bachelor's degree in Business, Marketing, Education, or a related field
- 2-3 years of experience in admissions, customer service, or education industry
- Excellent communication and relationship-building skills
- Familiarity with CRM systems (e.g., HubSpot) is a plus
- Ability to work independently and as part of a cross-functional team
- A positive attitude with strong empathy and problem-solving capabilities

Pay: $3,000.00 - $4,000.00 per month

Work Location: In person