Quality Assurance and Investigation Executive

4 days ago

Singapore Shopee Full time

Department Operations
- LevelEntry Level
- LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Role Overview**

**Key Responsibilities**
- ** Quality Control**:Perform regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy
- ** Root Cause Analysis (RCA)**:Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases
- ** Process Improvement**:Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency
- ** Training and Development**:Conduct training sessions for warehouse staff to reinforce compliance with quality standards and improve operational accuracy. Lead workshops to enhance awareness of quality processes and error prevention techniques
- ** Reporting and Documentation**:Maintain comprehensive records of quality audits, investigations, and corrective actions. Deliver regular reports on QA performance, trends, and areas requiring further improvement
- Perform other ad hoc tasks and responsibilities as assigned by the manager to support team and business needs

**Requirements**:

- Bachelor’s Degree in Logistics, Supply chain, or related disciplines
- Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment
- Relevant experience in supply chain sector will be an advantage
- Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)
- Strong problem-solving and analytical skills
- Able to thrive in a dynamic environment
- Ability to handle investigations objectively and communicate findings clearly
- Excellent communication and interpersonal skills
- Comfortable to work in a warehouse setting

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