Observability Senior Manager

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Job Title**: Observability Senior Manager
**Location**:Manyata Tech Park, Bangalore
**Business & Team**:CTO

**Impact &contribution**:We are seeking a highly skilled and motivated Senior Manager to join our XPO team. This role is pivotal in driving the modernization of our Command Centre, focusing on removing manual tasks from Flight Decks and uplifting our tooling and processes.

**Roles & responsibilities**:

- Lead and manage a team of cross platform observability engineers and analysts focusing on Systemic monitoring across the enterprise, eliminate manual tasks from Flight Decks, enhancing efficiency and reliability.
- Lead the adoption of DevSecOps practices across the team, focus on implementing observability across the organisation
- Oversee the offboarding of alerts currently managed by Flight Decks, transitioning to automated and systemic monitoring solutions.
- Systemic Monitoring Implementation - Implement comprehensive monitoring solutions across the enterprise to proactively identify and address issues before they impact customers.
- Promote automation, cross-skilling, knowledge transfer, and alert optimization to enhance operational efficiency and incident response.
- Lead efforts to uplift major incident management processes, ensuring swift and effective resolution of critical issues.
- Optimize incident management and root cause analysis using AI-driven observability and predictive analytics.
- Toil Elimination & Automation
- Identify and eliminate operational toil using self-healing infrastructure, runbooks automation, and auto-remediation workflows.
- Build and lead initiatives in AI Ops, ChatOps, and ITSM automation to streamline support operations.
- Drive the uplift of tooling and processes, including Obstack, PagerDuty, GoNotify, and Alert Gateway, to streamline operations and improve incident management.
- Define and implement best practices for incident response, post-mortems, and problem resolution

**Essential skills**:

- 15+ years experience of proven experience in service governance and oversight, with a strong understanding of IT service management principles and practices.
- Proficiency in leading and managing teams, with a focus on operational excellence and continuous improvements
- Experience with programming languages such as Python, Go, Java, or similar is a plus for scripting and automation tasks.
- Deep understanding of SLOs, SLIs, error budgets, and reliability engineering principles.
- Ability to influence executive stakeholders and drive strategic decision-making
- Strong understanding of DevSecOps principles and practices.
- Excellent analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

**Education Qualification**:Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology.

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